We take your hosting seriously. That's why we host with ICO who's guarantees are in writing.  We believe in total transparency.
 
Please take a moment to read these guarantees. They are a simple summary of how we and ICO operate our businesses and our obligations to you.
 
ICO  guarantee to solve any problem
 
Whatever it takes, we do it. ICO's support engineers are experienced Microsoft certified developers with intelligent, informed solutions for any issue or problem. They will stay with a problem and escalate it until it is resolved, no matter whether it is application, operating system or firmware.
 
ICO guarantee support, day or night
 
Daytime query or night-time emergency, ICO's main Data Centre is technically manned and secured 24 x 7. Their daytime support is instantaneous.
 
ICO guarantee to respond quickly
 
ICO's servers, their networks, their responses to queries, their solutions to problems, their actions and reactions; they promise that everything they do for us is fast and effective. For example, in an out-of-hours emergency, they'll have a trained support engineer on the phone with us in minutes.
 
ICO guarantee the highest data centre uptime
 
ICO's 99.999% uptime guarantee covers all three major areas; network, power and air conditioning. It means a maximum of 26 seconds downtime in a month.
 
ICO guarantee the highest security
 
If your data is sensitive or there are privacy issues, ICO can give us a total security solution that meets AS/NZS 7799. Their security team is led by a CISSP qualified (ISO/IEC 17024) specialist. Their security systems and 24x7 guards ensure that they meet any due diligence requirements.
 
ICO guarantee hardware reliability
 
ICO use only the best rack servers from INTEL. They complement these servers with RAID 1 mirrored Enterprise Grade hard drives, the best RAM they can buy and then bench test them for days. Their hardware guarantees are the best in the business.
 
ICO guarantee real redundancy
 
$80 Million was spent on their main Data Centre to provide total redundancy and security at every point. That translates to reliability and uptime. There are only a handful of data centres in the world like it. 

ICO guarantee network performance
 
ICO provides only premium grade bandwidth. They do not restrict server performance, bandwidth or oversubscribe data in any way. There are no hidden conditions, ratios or excessive bandwidth penalties. There are no deceptive "free data" offers. They simply provide premium bandwidth, guaranteed to meet any load, in a cost-effective user-pays model.
 
ICO guarantee certainty
 
If we say your applications will run, they'll run. Particularly .NET applications. ICO are the only hosting provider in the region that has a deep understanding of .NET, right down to code level. They offer unlimited specialised Windows application support and are a valuable addition to our development team.

The short answer is "No". Nothing in this life can be guaranteed 100%.

The long answer is a virtual "Yes".  ICO can provide systems where the odds of failure are reduced to the point where they are statistically insignificant.

•  ICO's Unique Uptime SLAs
• Network Availability
• Electrical Power
• Air Conditioning
• Server Hardware
• Operating System
• Database
• Application

100% Uptime
 
Let's deal first with a common misconception. When most hosting providers talk about uptime, they are talking about one thing only, which is network availability. The ICO solution to this single issue, network availability, is to have two identical $3 Million Cisco 12000 series switches, each connected live to a different Internet network. If one network or switch fails, the other switch and network takes over automatically. Normally that process takes 26 seconds. During that time, no connections are lost, but latency increases slightly.
 
But network availability, even with that elegant and fast switched network solution, isn't the whole story. The areas most providers fail to guarantee are often power and air conditioning.
 
And what about the server, the operating system, the database and the application? Have you ever heard of a provider that offered uptime SLAs for them? Probably not. Not until now.
 
ICO's technically elegant solutions mean that they can provide single server operating systems and applications with virtually instantly restorable copies. They can provide our database with a constantly up-to-date copy or central data store. That if our server hardware fails they will have standby or mirrored solutions ready to take over.
 
Does that mean that ICO's technically advanced high uptime solutions are expensive? Not at all. In fact, most of them are price competitive with hosting offers that offer far less.